Privacy Policy

Introduction

Welcome to ba88 — Bangladesh's trusted online gaming destination. This Privacy Policy explains how ba88 collects, uses, stores, and protects the personal information you provide when you access our platform, create an account, or interact with our services, including cricket betting, live casino, slots, and crash games.

By registering with ba88 or continuing to use our website, you confirm that you have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. We are committed to handling your data responsibly and in accordance with applicable data protection principles.

Information We Collect

When you register for and use ba88, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a copy of your national ID or passport for account verification purposes.
• Contact information: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, deposit and withdrawal history.
• Technical information: IP address, browser type, device type, operating system, and cookies or similar tracking technologies used when you visit our site.
• Gameplay and activity data: game history, bet amounts, win/loss records, session duration, and any interactions with promotions or bonus offers.

We collect this information only to the extent necessary to provide our services, protect the integrity of the platform, and meet our responsible gaming obligations. We do not collect more data than is reasonably required for these purposes.

How We Use Your Information

ba88 uses the personal information collected for the following legitimate purposes:

• Account management: creating and maintaining your player account, verifying your identity, and processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Service delivery: providing access to games, betting markets, promotions, bonuses, and customer support services in a seamless manner.
• Security and fraud prevention: monitoring account activity to detect and prevent fraudulent transactions, unauthorized access, and abuse of promotional offers.
• Responsible gaming compliance: identifying patterns that may indicate problem gambling behavior, enabling self-exclusion requests, and enforcing deposit limits as required.
• Marketing and communications: sending you relevant promotional offers, tournament updates, and service notifications — you may opt out of marketing communications at any time.
• Platform improvement: analysing aggregated and anonymised usage data to improve our website performance, user experience, and game offerings.

Disclosure of Your Information

ba88 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may, however, share your information in limited circumstances as described below:

• Service providers and payment processors: we engage trusted third-party providers who assist us with payment processing (e.g. bKash, Nagad, Rocket, Upay), identity verification, fraud detection, and technical infrastructure. These providers are contractually bound to handle your data securely and only for the purpose of delivering their contracted services.
• Legal obligations: we may disclose your information if required to do so by applicable law, court order, or government authority — for example, in connection with anti-money-laundering regulations or fraud investigations.
• Business transfers: in the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, who will be bound by obligations consistent with this Privacy Policy.

In all cases, we take reasonable steps to ensure that personal data shared with third parties is protected by appropriate technical and contractual safeguards.

Payment Data & Financial Information

ba88 supports a range of popular local and international payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or initiate a withdrawal in BDT, the relevant transaction data is processed by our certified payment partners. ba88 does not store your full card number, mobile banking PIN, or online banking passwords — these are handled exclusively by the respective payment processors under their own security frameworks.

We retain a record of transaction amounts, dates, and payment method types (e.g. bKash, Visa) in your account history for the purposes of dispute resolution, financial auditing, and responsible gaming monitoring. These records are kept securely and are accessible only to authorised ba88 personnel.

Cookies and Tracking Technologies

ba88 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your session security, and gather analytics data that helps us improve the platform. Cookies are small text files stored on your device by your web browser. They do not contain executable code and cannot access other files on your device.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ba88 platform, including the ability to maintain a logged-in session. We do not use cookies to serve third-party advertising or share tracking data with unaffiliated advertising networks.

Data Retention

ba88 retains your personal data for as long as your account remains active, or as long as is necessary to provide you with our services, comply with applicable legal obligations, resolve disputes, and enforce our agreements. When you request the closure of your account, we will begin the process of deleting or anonymising your personal data, subject to any legal retention requirements that may apply.

Certain categories of data — such as financial transaction records and identity verification documents — may be retained for a longer period where required by applicable law or regulation. Where data is no longer required for its original purpose, we take steps to securely delete, anonymise, or archive it in line with our data management procedures.

Security of Your Data

The security of your personal information is a top priority for ba88. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for all data transmitted between your browser and our servers, secure storage of personal data with restricted access controls, regular security audits and vulnerability assessments, and staff training on data handling best practices.

While we take every reasonable precaution to safeguard your data, no system or network can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users as soon as reasonably practicable in accordance with our incident response procedures.

Your Rights

As a ba88 user, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: you may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records.
• Right to withdraw consent: where we process your data on the basis of your consent (e.g. for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team using the details provided in the Contact section below. We will respond to verified requests within a reasonable timeframe.

Age Restriction & Minors

ba88 is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data relating to individuals under the age of 21. If we become aware that personal data of a minor has been collected on our platform, we will take immediate steps to delete that data from our systems.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal information to ba88, please contact us immediately at [email protected] so that we can take appropriate action. We take the protection of minors very seriously and actively work to prevent underage access to our platform.

Changes to This Privacy Policy

ba88 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of ba88 following the posting of any changes constitutes your acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to reach out to the ba88 support team. We are committed to addressing your enquiries promptly and transparently.

Email: [email protected]